05/09/2026
At Wood You Build It, we want to clarify something that many people may not fully understand about how our company operates.
We personally deliver our furniture across the country. We do not place your handmade furniture on a random freight truck and hope for the best. We do not leave your investment on a curb. We coordinate, load, transport, and deliver these pieces ourselves because we genuinely care about what arrives at your home.
What many don’t realize is that “free shipping” is not actually free to us. In fact, shipping large handmade furniture is extremely expensive. The only way we can even remotely justify continuing to offer free delivery is by grouping deliveries together by region and building routes accordingly. That means timing can vary from case to case depending on where customers are located and how routes line up.
If someone needs guaranteed expedited delivery within a very specific timeframe, that option absolutely exists, but the customer would need to cover the actual shipping costs themselves. Depending on location, we regularly see shipping quotes ranging anywhere from a few hundred dollars to over $3,000 just for shipping alone.
We understand waiting can be frustrating. Trust us, nobody wants these pieces out of our shop and into your homes more than we do. But we also believe many customers don’t realize the amount of money, time, coordination, fuel, labor, and care that goes into personally delivering handcrafted furniture nationwide.
We are a real mom-and-pop manufacturing company, not a mass-production warehouse. Every order is handmade, and every customer matters to us.
All we ask is for a little understanding and respect for the level of service we are providing. We are going above and beyond to save our customers thousands of dollars while also ensuring their furniture arrives safely and personally delivered by our own team.
In some instances, this old-school approach may take more time, but we still believe it’s worth it.