Crossroads-delivering WOW

03/28/2018

We have an amazing team that IS our amazing product. This image couldn't encapsulate better the value of having a great TEAM where together everyone achieves more.

07/14/2017

Funny Friday cartoon

05/19/2017

Here's what the customer concierge experience methodology looks like at the marketing level. We call it Behavioral Economics.

Http://www.bakerstlabs.com

At our core, we are behavioral economists and predictive analytics experts. We are concerned with what causes consumer behavior and how we can use that understanding to increase our clients’ top-line revenue.

11/11/2016

Our new "Attitude Cards" are in. How do you recruit talent? We recruit attitude and train for everything else!

11/07/2016

Do you have the RIGHT chat software for mobile? There's a huge difference between off-page chat (most common) and in-page. Learn what the difference is. The impact to your mobile conversions are significant.

www.crossroadswow.com/2016/11/benefits-of-in-page-chat-for-mobile/

Mobile chat conversion increases with in-page chat instead of off-page chat pop-ups. Make sure you have the right tech powering your online store-front.

11/02/2016

http://www.crossroadswow.com/2016/11/google-algorythm-change-for-mobile-pop-ups-4-steps-to-not-get-whacked-by-google/

Google analytics pop-up penalty for mobile. January 10, 2017

09/26/2016

http://www.crossroadswow.com/2016/09/toyota-of-plano-review/

It’s a daily occurrence that we receive great customer feedback as part of our system’s five-star chat review for every conversation we have with customers and prospects on the sites that we serve. It’s less common however that we see customers take time to post positive reviews on review sites, so...

09/24/2016

https://www.facebook.com/refinery29/videos/10153662322712922/

05/12/2016

http://www.crossroadswow.com/2016/05/dallas-fort-worth-toyota-store-breaks-crossroads-records/

Toyota of Plano as of last year took the #1 spot in Dallas Fort-Worth as the highest volume Toyota dealer in the area. Their massive population growth coupled with their dedication to a painless and pleasant car buying experience propelled them to the top spot last year. On top of breaking records…

05/11/2016

http://www.crossroadswow.com/2016/05/rusty-eck-ford/

It doesn’t happen often but sometimes we lose a client; it happens to the best of us. No matter how well you craft a product or solution there are certain uncontrollables that manage to throw a wrench into the works and sometimes that means a client becomes an Alumni. Yes, that’s our fancy way of…

12/14/2015

11/05/2015

http://www.crossroadswow.com/2015/11/a-ripe-harvest-for-south-bay-lexus/

We knew October was going to be a banner month for South Bay Lexus but we didn’t know by how far. The results are staggering. Crossroads Encore is engaged with South Bay Lexus to assist their BDC Director, Mary Coulter, to build, manage, and supercharge her Customer Concierge BDC. Since August the…