04/23/2019
Looking for a customer service position? I would love to talk to you further about the opportunity below, and get you set up with an in-person interview with the hiring manager! Please message back if interested!
**Position:** Customer Service Rep
**Location:** Edina
**Duration:** 3-6 month contract to hire
**Rate:** $13- $14/hr. (converting salary of $32K per year + full benefits)
**Shift:** 10am – 6:30pm Monday – Friday.
**Position Overview: **The Enterprise Call Center Team is dedicated to providing prompt service and timely resolutions to our customers. We are the first point of contact and on the forefront of providing support and communication to our field on incidents and general questions overall. Our goal is to ensure that a customer’s call is handled with proficiency so that it resolved in a timely manner. The Enterprise Call Center Team is in a unique position within the company as we notice and alert others to problems and trends observed from speaking daily with our customers. We stand behind our company’s values and do the right thing to take care of our customers.
**Responsibilities:**
· Manage inbound incidents from our customers via phone or e-mail
· Capture and provide accurate information to customers in order to ensure incidents are resolved professionally, fairly, and in a timely manner
· Utilize pre populated knowledge articles to resolve incidents or escalated for resolution
· Professionally communicate with all levels of corporate, field, salon employees and guests
· Partner with and maintain excellent relationships with peers, corporate and field employees
· Utilize enterprise ticketing system in order to capture all customer interactions, escalations and resolutions
· Actively participate in all required meetings, training sessions, and activities related to job development
· Demonstrate support for all corporate initiatives
· Perform other related duties as assigned
**Essential Qualities Required:**
· Friendly and enthusiastic team player
· Listen and obtain information from callers in a professional, systematic and organized manner
· Ability to manage stress and deal with difficult people
· Ability to maintain confidentiality
· Ability to think independently, prioritize work, make decisions and demonstrate problem-solving skills
· Assume responsibility for self-development and career progression
· Outstanding attendance and dependability with the ability to adhere to a flexible schedule
**Skills / Experience:**
· Previous customer experience required
· Previous call center experience preferred
· Well-developed, professional written and verbal communication skills
· Great personality, team spirit, demonstrates positive values
· Proficiency with computer applications
· College degree in business, communications, or related field desired.
· Proficiency in Spanish or French is a plus, but not required
