Zhiyun Support

Zhiyun Support Hi Zhiyun fans! We'd be happy to help you Get support by email or chat, or get a repair.

Zhiyun products come with 15 days of replacement guarantee and a one-year limited warranty. 15 days of replacement guarantee covers products that are in good condition with their packing. Within one year, any fault caused by quality problem we will take responsibility.

04/28/2026

If you encounter a situation where the locking wrench is blocked by the lamp body and cannot be rotated to lock the lamp while using the B300, please refer to the following video. 📹✨
First, lift the locking wrench⬆️👆, and then rotate it. 🔁
This should allow you to lock the lamp normally.✅🔒

Is there a way to install a fill light on my WEEBILL 3S to get better results when shooting? 🤔🤔🤔Sure, look at here💡:Meth...
04/25/2026

Is there a way to install a fill light on my WEEBILL 3S to get better results when shooting? 🤔🤔🤔

Sure, look at here💡:

Method 1: The WEBILL 3S has a 1/4" screw hole on its MasterMove Accessories (see picture below). Zhiyun's lights generally also have a 1/4" screw hole on the bottom. In this case, if you want to install the light on the gimbal, you just need to buy a small 1/4" screw adapter.
Furthermore, installing fill lights in this way will not affect the gimbal balancing at all.
(✨Note: The MasterMove Accessories are included in the WEEBILL 3S COMB. If you purchased a non-COMBO WEEBILL 3S, you will need to purchase this accessory separately.)

Method 2: The M20/M20C's extension bracket has a cold shoe mount. Simply connect the fill light and camera through this mount, and then mount them to the gimbal. (This method can also be used with other fill lights that have a cold shoe mount.)

(✨Note: In this case, since the fill light is mounted on the gimbal along with the camera, its weight will be greater. Therefore, it is recommended to choose a lightweight fill light. The camera itself and lens should also not be too heavy, otherwise it may affect the gimbal's balance.)

If you have other methods, you can leave a comment in the comment section to share with everyone🤗🤗

Friends, please note the following when using the MOLUS G300 light. ⚠️💡Prolonged operation in Max mode will trigger high...
03/27/2026

Friends, please note the following when using the MOLUS G300 light. ⚠️💡
Prolonged operation in Max mode will trigger high-temperature protection. 🔥🌡️
If the temperature gets too high, it will automatically exit Max mode and return to CCT mode, or even automatically turn off. 💨🛑
This is normal. ✅👌
It will automatically turn back on once the light body temperature returns to normal. 💡✨
Don't worry.😊👍

02/26/2026

If a friend's WEEBILL LAB quick-release plate base has parts that have come off or needs to replace small accessories, you can refer to this video for the operation. 😊
During the installation process, make sure to tighten the clamping block and the locking lever.🔧

Dear Valued Customers,We will be off work from February 13th to February 23rd to celebrate the Chinese New Year. 🎉🎉🎉If ...
02/09/2026

Dear Valued Customers,

We will be off work from February 13th to February 23rd to celebrate the Chinese New Year. 🎉🎉🎉

If you need technical support or repair service, please email us([email protected]) or leave message in Zhiyun Whatsapp (+86 180 7675 5938)/Facebook/Instagram. We will reply to your message as soon as possible after we back to office.

For customers who have already sent their products to the service center, we will process the product repair for you as soon as possible. If the package does not arrive at the service center in time, the repair will be delayed until after the holiday.

Thank you for your understanding, and we wish you a happy and prosperous Chinese New Year! ✨

01/28/2026

What if the phone clamp on your SMOOTH XS breaks? You can fix it by replacing a single part.👍
First, use a 1.5mm Allen wrench to unscrew the screws on the gimbal phone clamp. 🔧After unscrewing, you can easily remove the damaged part of the phone clamp.
Then, replace it with the replacement phone clamp.📱
Finally, use a 1.5mm Allen wrench to tighten the screws again.🎉

What should I do if the glass of my light head burns?😱😱 Such as CX100/X100/X100 RGB/X60/X60EGB.⚠⚠⚠Note: When the light i...
01/28/2026

What should I do if the glass of my light head burns?😱😱 Such as CX100/X100/X100 RGB/X60/X60EGB.

⚠⚠⚠Note: When the light is turned on, the light Accessory Mount and glass will be very hot. Do not touch them directly with your hands or place it upside down on flammable surfaces, as this may cause burns or fire. 🌡🌡

If you find any scorch marks on your light accessory mount or glass, please turn off the light immediately. After the light has cooled down, turn it on again to check if it still works normally and if all functions are normal. If there are no other malfunctions, you can contact our after-sales service team to obtain a new lamp holder glass and replace it yourself. This way, you won't need to send it to a service center for repair.

after-sales service team: [email protected] 📩 WhatsApp: +86 180 7675 5938 💬

12/26/2025

Many users may encounter connection problems when using image transmitters. Today, I'll share a simple method to check if the connection is successful. ⚙️
First, power on the gimbal, enter the settings menu, select "Camera Settings," and then select "Extended Ports." Next, power on both the image transmitter and the camera. 📡
When the gimbal screen displays a successful connection icon and you hear a "Di" sound after the connection is established (as shown in the video), it means the image transmitter has successfully connected to the stabilizer. If you don't hear any beeps, you'll need to troubleshoot the problem step by step.😔Please feel free to ask if you need more help!

If I use WEEBILL or CRANE series gimbal (such as Weebill 2, Weebill 3, Weebill 3S, Crane 4, Crane 2S, Crane 3s and so on...
12/24/2025

If I use WEEBILL or CRANE series gimbal (such as Weebill 2, Weebill 3, Weebill 3S, Crane 4, Crane 2S, Crane 3s and so on), how can I use object tracking function❓❓
1️⃣You can mount a image transmitter to the gimbal. Before you buy a image transmitter, please check whether it’s compatible with your camera. You can check compatibility list in Zhiyun official web. Then connect your camera with image transmitter and gimbal.
⚠⚠⚠Note: when connecting these devices, please make sure the cable you used is Zhiyun original and correct one.
2️⃣Open ZY PLAY APP, connect your phone to the image transmission Wi-Fi. Generally, the default Wi-Fi password for image transmission is 12345678.
3️⃣Once the connection is successful, click “Live” logo, you can see your camera's output in ZY PLAY.
4️⃣Click the settings icon in the upper right corner, select "Control Mode," then click "Joystick Control." An object tracking logo will appear in the lower left corner. Click it, then simply select the object you want to track on the screen. (A yellow box indicates successful object tracking; tracking has begun.)

The X200 can't hit the full 150 W output when running on a V-mount battery?Many of you are probably already using the X2...
11/26/2025

The X200 can't hit the full 150 W output when running on a V-mount battery?
Many of you are probably already using the X200.🤩
Some users may encounter situations where the output power doesn't reach 75%
when using V-port batteries.（╯°□°）╯
Since there are many third-party battery manufacturers, their production batches
and functions may differ. Some batteries may not be able to achieve 75% brightness
(150w).⚡️🔒
It's recommended to purchase the batteries included in the Zhiyyn X200 kit.👍
If you choose to use third-party batteries, it's recommended to find batteries with a
voltage between 21y and 36V.

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