Consilium Software Inc.

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Consilium Software Inc.

Consilium Software has helped over 1,000 companies in more than 110 countries connect their employee

Cisco sales and Cisco partners have leveraged Consilium S+ partner solutions since 2008 to expand the conversation to win strategic collaboration and contact centre deals. Consilium is a Cisco SolutionsPlus (S+) partner since April 2017. S+ is Cisco’s OEM-lite program for a few technology partners handpicked by Cisco for strategic sales growth. Consilium UniCampaign (Outbound List and Campaign Man

agement), UniAgent, UniDashboard and UniCloud products complement the Cisco UC, CCX and CCE solutions. UniCampaign, UniAgent and UniDashboard products are also compatible with Cisco HCS-CC, the underlying platform for which is UCCE. Our professional services have become known for quality, consistency and a global footprint. Consilium solutions are now used by more than 500 customers in 70 countries.

• Cisco SolutionsPlus Partner for CC
• Cisco Authorized Technology Provider (ATP) for UCCE-CVP Enterprise Contact Center Solutions
• Cisco Advanced Collaboration Architecture Partner for UCCX and UC
• Cisco Developer Network (CDN) Partner
• Cisco Preferred Solution Partner
• Products Certified as Cisco Compatible
• Consilium Innovation Technology Labs (CITL): Product Development Center
• Calabrio and eGain APAC Partner
• Salesforce AppExchange Partner and ISV Partner

09/09/2026

Predictive Intelligence for Proactive CX

Customer issues should not be discovered after they escalate.

Consilium Software’s Predictive Intelligence helps identify customer dissatisfaction, compliance risk, escalation probability, and coaching opportunities before they impact the customer experience.

The result: teams can act earlier, support agents better, reduce risk, and protect outcomes in real time.

08/09/2026

Journey Analytics & Learning

Every customer journey creates signals that can make the next interaction smarter.

Consilium Software uses journey analytics across containment, transfers, FCR, sentiment recovery, SLA performance, and CX outcomes to continuously improve decisioning.

The result: smarter routing, better service recovery, stronger performance, and customer experiences that improve with every interaction.

DM to know more.

07/09/2026

Unified Agent Experience

Agents should not have to switch screens to serve customers faster.

With Consilium Software, context, summaries, guidance, knowledge, and next-best action appear directly inside the desktop agents already use — helping teams stay focused, productive, and informed during every interaction.

One workspace. Complete context. Faster resolution.

03/09/2026

Consolidating a post-merger contact centre supporting 18,000+ agents is one of the complex operational challenges in enterprise CX, especially when four separate collaboration environments are still running independently, each with its own blind spots.

A major US telecom provider faced exactly that: no centralised supervisory visibility, no unified customer view, and a 5G expansion roadmap waiting on a platform that couldn’t yet support it.

Consilium deployed a single enterprise supervisory layer across all four clusters, simultaneously:

· AI-enabled remote monitoring with whisper coaching, so supervisors can monitor, barge, and coach from one interface, enterprise-wide.

· A 360° customer and agent view, unified across every cluster.

· Automated call scoring, standardising quality management across every site.

The outcome: every blind spot eliminated, every site under one governed framework, and a platform built for 5G-scale growth.

02/09/2026

True Ex*****on

Customer engagement becomes fragmented when voice and digital channels operate in silos.

Consilium Software enables true omnichannel ex*****on by orchestrating , , , , and from a single, unified list management layer.

The result: connected outreach, reduced operational silos, and less customer message fatigue.

One list. Every channel. Smarter engagement — with Consilium.

DM to know more

01/09/2026

One Intelligence Layer. Every Customer Journey.

Consilium Software connects , intelligent routing, agent assistance, supervisor intelligence, and journey analytics into one real-time orchestration layer.

It listens. Understands. Decides. Acts.

So every customer interaction moves toward the best next outcome.

One layer. Complete context. Better outcomes — with Consilium.

to know more.

31/08/2026

Consilium UniCloud™ — CX Automation Made Simple

Managing users, access, numbers, endpoints, and CX services across multiple platforms is still too manual.

UniCloud™ changes that by automating and orchestrating the CX service lifecycle across HR, identity, contact center, telephony, validation, and monitoring.

Cloud, hybrid, or on-prem — faster provisioning, less manual effort, and better control.

27/08/2026

43% of CX leaders name improving agent performance as a top priority.

Separately, 34% cite regulatory complexity and compliance pressure as a top internal challenge. Traditional supervision typically reviews a call after it ends, not while it's happening.

Consilium UniRSM™️ moves supervision into the conversation itself:

· Sees It Live: Sentiment and compliance risk are flagged the moment they emerge, not discovered in a post-call review.

· Coaches In the Moment: Supervisors step into any call silently or through whisper coaching, without the customer ever knowing.

· Works From Anywhere: Silent monitoring, whisper coaching, and screen monitoring all work from a browser or remotely from any phone.

· Agents Can Ask, Too: Agent Buddy tools let agents proactively request coaching assistance.

The payoff: escalations resolved 4x faster, agent ramp-up cut in half, and 100% live visibility across every conversation.

🔗 Book a demo to see it in action

26/08/2026

AI Decision Intelligence for Supervisors

Supervisors should not have to rely on guesswork when deciding which interaction needs attention.

Consilium Software’s AI Decision Intelligence continuously evaluates live conversations and recommends the next-best supervisory action — whether to coach, intervene, escalate, or continue monitoring.

The result: supervisors act faster, prioritize better, and focus on the moments that matter most.

AI-recommended priorities. Smarter supervisory action. Better CX outcomes.

25/08/2026

Right channel. Right moment. Better engagement.

Consilium Software helps outbound teams reach customers when and where they are most likely to respond.

To know more, contact us at [email protected]

Address

Raffles Park

Telephone

+61406501368

Website

https://www.consiliumsoftware.com/

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