Return policy
All of our products are made to order so the standard policy for bespoke products apply. Returns will only be accepted if the item is in the original packaging.Goods must be returned in their original packaging and in new condition, any goods which have been assembled can not be returned. Any goods that are not in their original packaging can not be returned. In case of the damaged item please send the description of the damage supported by the pictures straight away via email to us. We do offer an exchange if there is a manufacturing fault with the bed. If any items have a manufacturing fault, we will replace them for you swiftly. Please do measure before ordering as we cannot accept any returns due to the bed not fitting within the space available. In both of the above cases you (the buyer) will have to pay for the postage unless specified by us. All items are quality checked prior to delivery please double check all items before signing the delivery note to confirm the product was delivered in good condition. In the unfortunate damages on delivery via the courier please write on the delivery note and take a picture of the damaged part as proof so we are unable to claim from the courier company otherwise and please advise us ASAP so all issues can be resolved quickly. In the very unlikely event, should you wish to return an item, We can arrange a collection for you via our Furniture delivery team at a cost of £89 + additional fee for your postcode which will be deducted from your refund, alternatively you may organise to return the item yourself.
