05/06/2026
If you were a police call handler and you spotted a gap in support for people, what would you do? 👀 📱
For Shauna Wiles, the answer was easy 💡 and she was recently handed a commendation by our Chief Constable Simon Megicks for her work in supporting domestic abuse victims 🏆 🙌
While working in the Force Control Room, call handler Shauna provided vital advice to frontline officers, including safeguarding options and signposting to support services.
Through her work, she identified a significant gap in the emergency support available to domestic abuse victims who may need to leave their home suddenly, often at night and without access to essential personal items or a safe means of communication 🏠 😔
Shauna took it upon herself to develop a solution and drawing inspiration from a local scheme, she proactively sought donations from colleagues and, in her own time, assembled emergency support bags containing toiletries, sanitary products and other essential items.
She personally arranged for these bags to be distributed across stations for officers to provide to victims at the earliest point of contact 🥰
Determined to expand the scheme, Shauna contacted local businesses, securing generous donations from Tesco in Peterborough and the Amazon Peterborough distribution centre.
Their contributions included toiletries, sanitary products, children’s items, and even pre-paid mobile phones to ensure victims could communicate safely and independently. Further support came from colleagues, including handmade soft toys for children 🧸
Shauna has now left policing but thanks to her drive and compassion, these support bags are now in place across the force. Her actions demonstrate outstanding initiative, empathy, and a steadfast commitment to victim care. You can read more stories from our recent awards ceremony here: https://orlo.uk/Awards-News_DVbfw