We combine decades of industry know how, gained through real life experience, working for some of the largest names in the industry, with modern learning techniques and practices to deliver the most effective and relevent training avaliable today. All of our courses have been specifically created for the channel, covering everything from regulation and compliancew to improved customer engagement,
focusing on topics unique to telecommunications. The product content is created in conjunction with industry leaders to ensure it's always accurate and up to date. Train to Win.tv helps and develops business in the following areas:
Industry Knowledge
They say, knowledge is power, and we couldn't agree more! Unquestionably, knowledge staff can transform any business. We offer a broad range of industry courses. targeted to critical areas such as our most popular course "Introduction to Telecoms" all the way through to the regulatory requirements needed to operate in the industry. We work closely with all the important bodies such as FCS and the regulator OFCOM, this engagement ensures our content is constantly updated to include the very latest technologies and industry changes. Our industry knowledge courses include:
- Introduction to Telecoms
- Regulatory & Compliance Training
- Introduction to Mobile
Performance Improvement
People are the most important asset in any business. if you look after your staff, they will look after your customers. we have a wide array of programmes available covering topics from leadership coaching and mentoring right the way through to team building and hospitality. if you want to make your people the best they can be, then we can help. Our Performance Imporvement portfolio includes:
- 1:1 Executive Coaching
- 1:1 Performance Improvement coaching using Insights, the global leaders in people development
- Management\Team leader development
- Team performance Improvement using Insights
- Hospitality & Team building workshops
- Employee Engagement
- Lunch & learn workshops
End User Training services:
Unquestionably, end user training is an essential part of any successful customer deployment. It not only improves user experience it develops revenue and margin for you. At Train to Win.tv we believe that this should be done by professional trainers and not engineers. Well trained customers will get the most out of the system you have sold them. Research has proven that by engaging end users in a deployment of a project increases it's success. As a result you in turn get a long term partnership, not just a customer\supplier relationship. The added bonus is you get less support calls and have a happy, loyal customer. We are trained and accredited on the major platforms, both hosted and on premise, meaning you can be sure, whatever you are deploying that you can give your customers the best experience possible. Our portfolio includes:
- Onsite system & handset training
- Remote webinar systems training
- Managed deployments
- Post deployment support services
Sales Training
Quite simply, Train to Win.tv offer telecoms sales training, by telecoms people, for Telecoms companies. Whether you are looking for a refresher course on appointment generation or a complete transformation of an underperforming sales team, we can help. Our portfolio includes:
- Bespoke on-site company specific courses
- 2 day open sales course
- 1:1 Sales management
- New business lead generation
- Increased appointment generation 1/2 day workshop
- Successful sales appointment 1/2 day workshop
- Negotiation, objection handling & closing 1/2 day workshop
- Selling hosted versus PBX & SIP versus ISDN 1/2 day workshop
Soft Skills
Every day, millions of us are communicating with customers. Whether that be crafting reports, producing excel spreadsheets, presenting a solution face to face, writing blogs, press releases, letters, brochures, emails, bids and reports. But when wqas the last time you brushed up oln thse skills? School, College? Our portfolio of soft skills courses can ensure your employees represent your business to the highest possible standard, ultimately improving your customers' perception of you and making your business more profitable. To ensure that we offer you the best possible trainers, we've gone outside of the telecoms market and partnered with the acting and media industries to provided a unique offering. in olur sessions you will learn to present by actors and communicate better by our media experts! Our soft skills courses incluse:
- Boost your Pres4entation skills course
- Effective Business Writing
- Employee Profiling
- Effective E-mail communication
Customer Engagement
Nearly every customer or company we talk to tell us that customer services is their biggest differentiator and something theyh value highly. Unfortunately this is often a hollow statement. How many business principles actually invest in customer service training? The answer is not as many as there should be! At Train to Win.tv we think that customer service training is as important as sales training. With our improved customer service programme we give you the tools and skills to ensure you become truely customer focussed. Our Customer Engagement courses include:
- Improved Customer Engagement
- Professional Communication Workshop
The Process:
We want you to have happy, engaged customers, that know and understand the product they have invested in and this increases the long term value of them to your organisation. Importantly they have ownership of the product and as a result people are much less likely to remove something the staff know and understand. This means you get long term valued relationships, increased margin and revenue.
