Lucova Inc.

04/17/2019

With 65% of your business coming from repeat customers, the future of your business depends on your ability to build customer loyalty.

01/16/2019

Great opportunity for an early marketing superstar to grow and learn. Come work with us!

Lucova's in-store success platform helps brands recognize the individual behind the transaction to deliver hyper-personalized service and experiences.

10/31/2018

We're looking for a customer success rockstar with solid tech skills. Know the perfect candidate? Please send them our way!

Lucova's in-store success platform helps brands recognize the individual behind the transaction to deliver hyper-personalized service and experiences.

08/02/2018

Why businesses should start “thinking in moments” by looking for the transitions, peaks, and pits in their customer and employee experiences.

By Theodore Kinni | Stanford Business contributor on Inc. In The Power of Moments, the Heath brothers identify four metatypical defining moments. Elevation moments transcend ordinary experience, like the arrival of an ice-pop on a silver platter.

07/10/2018

“We often tend to see AIs as bots to replace people,” says Eric Gervet, partner in the retail and digital transformation practices of A.T. Kearney. “It’s also very much about fuelling people with insights so they can do their jobs better.”

On Ad Age by Adrianne Pasquarelli We often tend to see AIs as bots to replace people, says Eric Gervet, partner in the retail and digital transformation practices of A.T. Kearney, a global strategy and management consulting firm.

06/18/2018

Your customer doesn’t want to be marketed to; they want to be remembered. Your customer wants to be treated like they matter to you.

Nōwn is the POS that puts the focus on the person behind the purchase. Retail POS solution like no other for business like yours.

05/30/2018

It’s been such a pleasure to have our great friends from with us this week sharing ideas and good times!

05/16/2018

80% of the shoppers are willing to share their data with companies that they trust.

“ is our biggest pain point… This is not only the biggest pain point of Farfetch, but of retail, said Sandrine Deveaux, managing director of store of the future at Farfetch.

05/04/2018

86% of consumers said that they left a store due to long wait times, which resulted in a purchase at a different retailer. How do you keep from losing your customers?

The lines between the physical and digital shopping worlds are dissolving... Retailers need to cater to shoppers by offering fast, easy and frictionless ways to pay so there are minimal lines and offer personalized recommendations and in-store deals. In other words, experience is key.

04/13/2018

Imagine pulling into a Starbucks drive-thru and seeing not just your drink order but your name on the screen — along with the suggestions of what foods you might like with your drink, automatically…

03/08/2018

This is why we’re doing what we’re doing. All of us are in the position of being a customer multiple times a day, and we want everyone, everywhere to have this special feeling of being truly seen and known when they transact with a business.

Since customer experience can be challenging to quantify, many businesses overlook the goldmine that it really is. Paul Everett’s story is the perfect example of how a positive customer experience can transcend generations, last decades, and shape how you view a business.

02/26/2018

How do you give your customers the same level of experience they get at Disney? Understand and value them.

“Customer experience” has become a prominent topic of discussion in the world of retail, with some saying that it is the “single most important factor for an organization to achieve business success”.