03/04/2021
Hello
Thank you so much for taking the time to write to us. We make it a point to be known for quality work, affordable prices and a great end to end customer experience, so the situation described has caught us off guard.
We encourage anyone to respond here with details about “ YOUR “ personal experience and the elaborate on what we provided to “ YOU “ thats failed to meet “ YOUR” expectations ? Tell us in detail and also any more light you could shed on what happened during “YOUR “ interaction with us ?
Will be standing by for this info and we thank you in advance as this would allow us the opportunity to improve but more importantly find the right solution for you our customers.
Thank you so much !
On the other hand If your comments are as a result of something you’ve read in a social media platform or are parroting someone else then consider this ;
Facebook is a lightning rod, it provides a place for people to communicate with us and about us. As such , if what you’ve said is an echo from another then the “do not recommend“ is without merit and nothing more than a hoax & defamatory attack.
Unless you are a customer then it’s best to refrain from beating up on us as individuals and as an organization. We have a list of very happy customers and references that we gladly provide actual customers.
Here are the statistics ~
Beds made : 17
Happy customers: 16
Unhappy customers 1
LoftsRus enjoys a 94% customer satisfaction rating. So for the record we admit to an unhappy customer but wish to point out the person is question merely has an active social media presence.
So we didn’t claim perfection and the old adage applies
“you can please most of the people most of the time but not all of the people all of the time“
Our customer base is growing and we enjoy an excellent reputation and praise from people who’ve purchased from us .. if you’re not a customer and have a poor comment , we only ask reader to recognize this an invalid !
Cheers
The LoftsRus Family