12/02/2023
Are you getting cancelled often in the last minute?
If your cancellation policy is flexible, then this could be the issue.
As STR enthusiasts, many of us see ourselves in the faces of our guests, and as such, we always mean well for them. But are we forgetting something? Is everyone as responsible and caring as we are? And furthermore, are we placing our hearts before our businesses?
If you do, congratulations you are an amazing human! Unfortunately being an amazing human often comes with a lot of setbacks (ask me how I know 😕 ).
So let me help you cross that dirty road without much trouble.
A cancellation policy should never be flexible, and should always be firm or strict.
Why? Here’s a few reasons:
-Plans change, and as their plans take time to change, you will be losing exposure and limit your opportunities to book your listing. When a cancellation happens in the last 5-7 days before check in, it’s almost impossible to book that space unless you are in high season.
If you happen to have one of those cancellations, no matter what they say, most often the real reason is the party who booked you has found alternative accommodations at a cheaper price.
Remember in the Airbnb industry most hosts with space on their calendar scramble in the last few days to get their place booked and this usually means discounted pricing.
So why would you do this and not feel bad?
Someone is going to be holding the bag.
If you allow a reservation to be booked 3 months in advance, the guests get the peace of mind that they have accommodations. But when they cancel on you 3 days before for a cheaper accommodation, you lose and they win without having risked anything.
Hope this helps!!