19/08/2020
The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.
The Team Member's role is to create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers. The Team Member will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.
HEARTS - Greets every JOANN customer and uses the F.A.S.T. service model to
meet the customer's needs. Asks open-ended questions to learn about customers'
project needs and escorts them to the desired product's location. Engages in
friendly conversation with customers about their projects while serving them at the
cutting counter, cash register, and sales floor.
HANDS - Processes customer transactions at the cutting counter and cash register
in an efficient and friendly manner with professionalism and precision. Lift boxes
from the truck and receiving area, place, and arrange items on shelves and racks.
Required to enter and exit truck beds to remove freight. Unloads freight from the
truck and sorts it according to company procedures. Move product from delivering truck to sales floor as needed. Stocks shelves accurately according to planogram
while maintaining a high level of productivity and close attention to detail.
Maintains high standards throughout the sales floor by cleaning and recovering
shelves, putting away returns, and cleaning up any spills/messes with a sense of
urgency
MINDS - Invites customers to participate in store activities such as Education
Classes, Custom Framing, and any other events. Proactively drives sales through
product knowledge, suggestive selling, innovative merchandising and building
strong customer relationships to the JOANN brand. Works to minimize shrink in the
store by following proper policies and procedures including, but not limited to,
cutting counter accuracy, remnants, damages, and inventory management
INSPIRE - Assists other Team Members with tasks to ensure that the team
exceeds expectations set by Store Management. Works with Store Management
and other Team Members on projects in a friendly and professional manner. Assists
with training new Team Members on running the register, cutting fabric, stocking
shelves, and customer service.
