Privacy Policy
We value your privacy and are committed to protecting your personal information.
1. Information Collection – We may collect your name, contact details, property address, and payment information for quotation, billing, and service purposes.
2. Use of Information – Your data will only be used for providing renovation services, project communication, and payment processing.
3. Data
Protection – We implement security measures to protect your personal information from unauthorized access.
4. Third-Party Sharing – We do not sell or share your data with third parties, except where necessary for payment processing, permit applications, or subcontractor coordination.
5. Consent – By using our services or making a payment, you consent to our collection and use of your information in line with this policy.
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Terms & Conditions
1. Quotation & Pricing
• All quotations are valid for 14 days from the date issued.
• Prices may vary if there are changes to design, materials, or site conditions.
2. Payment Terms
• A deposit (as stated in the quotation/invoice) is required upon confirmation.
• Balance payments must be made according to the agreed schedule.
• Late payments may incur interest charges.
3. Project Timeline
• Completion timeline depends on project scope, site readiness, and third-party approvals (e.g., permits, management office).
• We are not liable for delays caused by unforeseen circumstances beyond our control.
4. Scope of Work
• Works will be carried out strictly according to the agreed quotation and drawings.
• Any additional works or variations requested by the client will be subject to separate charges.
5. Liability
• We take reasonable care in our services but shall not be liable for indirect losses, delays, or issues caused by third-party contractors.
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Shipping / Delivery Policy
(For renovation services, this applies to delivery of materials/furnishings.)
1. Materials and products will be delivered directly to the project site as scheduled.
2. Delivery times may vary depending on supplier availability and logistics.
3. We will notify clients in advance of any delays or rescheduling.
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Refund & Cancellation Policy
1. Deposit & Payment
• Deposits are non-refundable once payment is made, as they are used to secure materials, labor, and scheduling.
• Payments made for completed or ongoing work are non-refundable.
2. Order/Project Cancellation
• If the client cancels the project after confirmation, any deposit paid will be forfeited.
• If materials have already been ordered or delivered, the client will bear the cost of those materials.
3. Company-Initiated Cancellation
• In rare cases where we are unable to fulfill the project due to unforeseen circumstances, a refund (partial/full, depending on stage of work) will be considered.
