07/04/2026
📢 Public Statement
We are aware of recent posts regarding delays with some customer orders.
These delays have been caused by severe weather conditions in Bali and unexpected supplier issues, which have impacted production timelines. We are actively working to resolve all outstanding orders and are communicating directly with affected customers.
We understand that delays are frustrating and we are doing everything we can to get orders completed or to discuss suitable options with each customer.
However, the sharing of personal information, threats, harassment, and damage to property are completely unacceptable. These matters are now being formally reported to the relevant authorities.
We remain committed to resolving all customer matters professionally and respectfully.