Aigens

22/04/2026

Adding new channels—delivery apps, QR codes, and kiosks—was supposed to grow your business. Instead, it’s created a counter full of disconnected devices that don’t talk to each other.

Manual re-entry leads to human error. Menu "desync" leads to guest disappointment. And your team is too busy managing screens to manage the guest experience.

It’s time to move from fragmented growth to omnichannel excellence.

Read our latest blog to learn how Aigens Connect acts as the central engine for your stack, unifying 30+ major POS systems (like Oracle Simphony, Infrasys, Caterlord and Revel) into one seamless operational flow.

🔗 https://tinyurl.com/48ahyd59

17/04/2026

Yesterday, we were proud to co-host an exclusive customer event together with SUNMI Asia Pacific at their Singapore office.

Our CEO, Hans Paul, took the stage to share his vision on how AI and human touch can and will continue to co-exist in the future of food & beverage — sparking meaningful conversations among the industry leaders in the room.

It was a wonderful afternoon of learning, sharing, and networking with our valued customers and partner. We also explored how the Android version of our popular kiosk ordering and self checkout station is reshaping the restaurant experience, and what that means for the future of F&B operations.

A sincere thank you to our partners at SUNMI Asia Pacific for opening their doors and for their warm hospitality. It was a privilege to share this experience together.

Curious about what Aigens can do for your restaurant operations? Let's talk: https://tinyurl.com/mt3fhkwn

17/04/2026

💬 Hear It From Our Clients

We're grateful for the kind feedback from Ken Mui at Honeymoon Dessert! 🍵✨

Ken shared how Aigens Mobile Ordering has made a real difference in their day-to-day operations — and we'll let him tell you the rest. Read the full testimonial on our website: https://tinyurl.com/mv83ca6j👇

10/04/2026

Honeymoon Dessert — one of Hong Kong's most beloved dessert brands since 1995 — has partnered with Aigens to modernise its in-store ordering and payment experience across its stores.

Aigens x Honeymoon Dessert 🤝
Since 2025, Honeymoon Dessert has been using Aigens Mobile Ordering and Aigens Pay to create a smoother, more connected dine-in journey. Integrated with Erun POS and supporting Alipay and WeChat Pay, the setup streamlines ordering and payment so customers spend less time waiting and more time enjoying their favourites — from mango pomelo & sago sweet soup to durian pancake.

Now with WeChat Mini Program ⚡
Honeymoon Dessert recently expanded its digital experience with an Aigens-powered WeChat Mini Program, giving customers yet another way to browse, order and pay — all within the familiar WeChat ecosystem. With everything running through a single Aigens setup, the brand now serves customers across more touchpoints with a more efficient in-store workflow.

👉 Want to build a more connected dining experience like Honeymoon Dessert? Book a demo with the Aigens team today: https://tinyurl.com/3u5rr3ss

01/04/2026

Aigens is proud to announce its strategic partnership with Resorts World Sentosa (RWS), one of Asia's most iconic integrated resorts. Since 2024, we've been driving digital transformation across eight diverse F&B outlets — from food courts to premium casino dining.

🚀 The Solution
• Omnichannel QR and kiosk ordering tailored to diverse dining environments
• Bespoke UI/UX co-developed with RWS to reflect their world-class branding
• Aigens Pay supporting 10+ payment methods including PayNow, GrabPay, and Genting Dollars
• Integrated staff entitlement credits for seamless perk redemption

⚙️ Technical Excellence
• Full sync with Oracle Simphony POS and Genting Rewards for real-time loyalty processing
• ISO 27001, PCI-DSS, and PPA certified for enterprise-grade security
• Real-time sales dashboards and trend analysis across all outlets

📈 The Results
• 24/7 dedicated support ensuring maximum uptime
• Greater guest personalization and order flexibility
• Consolidated reporting for smarter, profit-driven decisions

This collaboration cements Aigens as the industry leader in Casino F&B digitalization — proving that even the most complex hospitality environments can achieve seamless digital transformation.

Ready to elevate your hospitality or casino operations?
👉 Book a Demo with Aigens today: https://tinyurl.com/hbymwzu8

26/03/2026

Gin Curry is levelling up its Japanese curry experience with Aigens Kiosk Ordering, now live at its Tai Po and Sha Tin stores in Hong Kong.

Aigens x Gin Curry 🤝
Since 2024, Gin Curry has used Aigens Kiosk Ordering to handle strong foot traffic and streamline the journey from order to payment. Guests can browse the menu, customise their curry, and check out in just a few taps.

Faster, smarter self-service ⚡
Designed for busy quick-service restaurants, the kiosks offer fast navigation, smart upsells, and intuitive flows to keep queues moving. With full Pointsoft POS and payment integration (including Alipay and Octopus), orders go straight to the kitchen and payment is hassle-free.
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👉 Want to modernise your front-of-house like Gin Curry? Book a demo with the Aigens team today: https://tinyurl.com/27kycv3c
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&B

19/03/2026

📱 QR ordering is no longer the challenge across APAC — designing the right mobile flow is.

🍽️ Dine-in, 🛍️ takeaway, and 🚚 delivery may begin with the same QR code, but customer expectations are fundamentally different in each scenario. From Hong Kong to Bangkok, Singapore, Taiwan, and beyond, when restaurants apply one generic journey across all three, friction builds quickly and operational efficiency suffers.

🌏 In our latest blog, we examine how mobile ordering flows can be designed around real customer behaviour across the Asia-Pacific region — to reduce drop-offs, improve clarity, and support smoother service operations.

👉 Read the full blog: https://tinyurl.com/ycxsfpdv

12/03/2026

Across Asia, brands like Burger King Singapore, Potato Head, and Karui Bento are using Aigens to make ordering smoother, operations more efficient, and guests happier. 🌏🍽️

From in-room dining to kiosks and mobile ordering, they are seeing higher sales, less pressure on cashiers, and faster, more reliable service across their outlets. 📈⚡ It all starts with understanding each brand’s unique needs and delivering flexible digital ordering solutions that fit their operations. 🤝

Want to see how Aigens can help your restaurants do the same? Book a demo with our team today: https://tinyurl.com/yja674z4 🚀
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04/03/2026

SHABU-SHABU LE-TA-SU has rolled out Aigens Mobile Ordering with pre-order at four busy Hong Kong locations, helping solo hotpot fans make better use of long peak-time queues. 🍲

Guests can:
📱 Scan a QR while waiting in line
📋 Browse a photo-rich digital menu on their own devices
🧾 Place orders in advance and have them held in the system
👨‍🍳 Let staff trigger the pre-order once seated so the kitchen can start cooking right away

🧩 Behind the scenes, Aigens connects directly to LE-TA-SU’s Pointsoft POS for real-time menu sync and reliable order flow from mobile to POS to kitchen printers, improving table turns, queue management, and order accuracy.

📩 Learn more: https://tinyurl.com/nfhmc6dd
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27/02/2026

Prosperity made easier during Lunar New Year 🧧✨

Din Tai Fung Singapore uses Aigens’ QR ordering solution to streamline CNY pre-orders for Yu Sheng and festive dishes — so guests can secure their favourites early and skip last-minute chaos.

Here’s how it works:
📲 Scan a QR code to access the CNY e-menu and place your pre-order in advance
📅 Choose your pickup date and time within the campaign period
👨‍🍳 Orders flow straight to the POS and kitchen for smooth prep and collection

The result: a calmer, more predictable CNY rush for both guests and the operations team — with better order accuracy, faster handover, and a premium digital experience that matches Din Tai Fung’s brand.

👉 Planning festive menus or seasonal pre-order campaigns?
Chat with Aigens to design a QR journey that handles peak demand without overwhelming your front-of-house team. 🎯
https://tinyurl.com/4f8krdhn

26/02/2026

Is this good or bad news?

Deliveroo just shocked thousands of F&B owners by announcing that they’re exiting Singapore next week. With GrabFood and Foodpanda 🇸🇬 (SINGAPORE) still in the game, it’s likely that Deliveroo users will simply move to the remaining two platforms. So, your order volume may stay steady — unless you were relying heavily on Deliveroo alone.
However, this new duopoly could bring a risk of higher commissions down the road, which may further squeeze your margins.

Based on the feedback we’ve received from our clients since yesterday’s announcement, if your business depends heavily on food delivery platforms, now might be the perfect time to reassess your strategy — and invest in your own direct channel.
A direct channel means no commissions, direct contact with your customers, flexible promotions, the ability to reward loyal customers, and access to valuable data that helps you continuously improve your business.

As a leading provider of F&B ordering solutions in Singapore, Aigens has helped thousands of restaurants build successful takeaway and food delivery operations — fully integrated with local POS, payment, and logistics partners.
Get in touch with us today if you’re ready to take back control of your takeaway and delivery channels.

Food delivery platform Deliveroo will end its service in Singapore after Mar 4.

“This is a difficult decision and follows a review of country-specific conditions, and our focus on investing where we see the clearest path to sustainable scale and long-term leadership,” it said.

Read more: https://cna.asia/479EaSZ

16/02/2026

【🧧 KUNG HEI FAT CHOI & HAPPY LUNAR NEW YEAR 🍊】
Wishing you a galloping good Year of the Horse filled with success and prosperity. From everyone at Aigens. 🐴🎉

【 🧧 恭喜發財，新春大吉🍊 】
新年快樂! 祝您馬到成功，財源廣進，萬事如意！🐴🎉

#新年快樂 #馬到成功