21/09/2024
This week I had a really great session, dedicated to feedback. A couple of afterthoughts and two essential questions to ask before giving it as takeouts:
1. Will this feedback help an individual or team to thrive? Sometimes, a feedback giver wants to change a person’s behavior to make themselves feel more comfortable. This is a very fair need, but it is not the point of the feedback. Good feedback aims to make a feedback receiver (not a feedback giver) or a team more successful.
2. What does this feedback tell me about myself? It is incredible how many things we can learn from the answer. Those questions might also reveal our self-interests and insecurities. If you give feedback from this place, you play in the quadrant of “Manipulative insincerity.” It will be more honest to request feedback instead of giving it, transparently bringing your discomfort to the team, and asking for help.
In other words, give feedback if you want to do something truly beneficial for a person or team. Vice versa, ask for feedback, help, or input to ensure you have what you want.
Example. There is a person on the team who speaks up a lot. Based on the above couple of scenarios, feedback givers can face
- A person speaks up a lot, so not all team members have the opportunity to share their opinions. As a result, the team has a one-sided view of the situation, there is no flow of ideas, and team members feel frustrated from being unheard. It would be great to have feedback that will enable the person to give space to others, listen, and learn from the group and people’s strengths. It will benefit all, business included.
- A person who speaks up a lot triggers a potential feedback giver because he is not that outspoken and struggles to find space in a conversation. In this case, feedback to the person does not make sense. The person brings value, has an opinion, and can convey it. If you want the person to talk less, no one will benefit, except maybe you will have more opportunities to speak. What makes sense is learning from this person, being transparent about difficulties, and asking for help.