16/04/2024
Q1.How long to make a cotton candy?
(1)1-2 minute depends on shapes.
Q2.How many cotton candies can be made with full load of sugar?
(1)Full load of sugar: 8 kgs :
(2)One cotton candy cost: 25 g
(3)Full load sugar can make: 250 - 300 pcs.
Q3.How about the payment system of the machine?
(1)cash or coin or credit card
(2)Credit card operating service fees vary in different regions, please inform your location and we will check.
(3)The credit card service fee is charged by the payment system company, and the income by the machine is also directly to the bank card account bound by the machine owner, which is not related to our seller.
Q4.Can I see the machine data from my mobile phone?
(1)YES. We develop mobile phone app for the machine you can check the machine data such.
Q5.Does it supports my langue?
(1)Our system is developed based on Android system which can support most of the languages in the world. But do please confirm with us for your local langue if it’s a big issue for you.
Q6.Warranty Policy
We bring most of spare parts with machine shipping together .
Once u need extra , we will send new parts instead ask client send back the broken parts to repair .
(1)The machine can be upgraded online and solve software problems remotely.
(2)In the case of quality issue within the 1st year of use, we are responsible for the cost and shipping of the parts, promise to repair it, and extend the warranty period.
(3)Man-made damage and after 1 year, customers need to pay for parts and shipping.
(4)We update and assist in the maintenance of the machine for free for life.
Q7.What shall I do if the machine has some problems?
(1)Our engineer will support by video call.
(2)We have operation videos, basic trouble shooting videos so that you can solve it in time.
